Privacy Policy

Effective Date: 6/16/2026

Carepoint Medical Solutions is committed to protecting the privacy, confidentiality, and security of our patients’ personal and health information. This Notice of Privacy Practices explains how medical information about you may be used and disclosed, and how you may access this information.

Uses and Disclosures of Health Information

Carepoint Medical Solutions may use and disclose your protected health information as permitted or required by law. This includes using or sharing information for treatment, payment, and healthcare operations.

For treatment purposes, we may share information with physicians, specialists, pharmacies, laboratories, hospitals, or other healthcare providers involved in your care. For payment purposes, we may use or disclose information to process claims, obtain payment, confirm coverage, or respond to billing inquiries. For healthcare operations, we may use information for quality review, care coordination, patient services, compliance activities, training, business planning, and general administrative purposes.

We may also use your information to contact you regarding appointments, care reminders, treatment options, billing matters, patient services, or other healthcare-related communications.

In certain situations, Carepoint Medical Solutions may disclose health information when required or permitted by law, including for public health activities, health oversight activities, legal proceedings, law enforcement purposes, workers’ compensation matters, abuse or neglect reporting, or to prevent a serious threat to health or safety.

Your Privacy Rights

You have certain rights regarding your protected health information. These rights may include the right to:

• Request a copy of your medical or billing records.
• Request that your health information be corrected or amended.
• Request restrictions on certain uses or disclosures of your information.
• Request confidential communications by alternative means or at an alternative location.
• Request an accounting of certain disclosures of your information.
• Receive a paper copy of this Notice upon request.
• File a privacy complaint without fear of retaliation.

Certain requests must be submitted in writing and may be subject to applicable legal, clinical, or operational limitations.

Our Responsibilities

Carepoint Medical Solutions is required to maintain the privacy and security of your protected health information. We are also required to provide this Notice, follow the terms of this Notice, notify you if we are unable to agree to certain requested restrictions, and notify affected individuals in the event of a breach of unsecured protected health information as required by law.

Carepoint Medical Solutions may update this Notice from time to time. Any updated Notice will apply to the information we maintain and will be made available upon request or posted publicly, as appropriate.

Text Messaging and Electronic Communications

Carepoint Medical Solutions may communicate with patients through text message, phone, email, patient portal, or other electronic communication methods, where permitted. These communications may include appointment reminders, care reminders, billing notices, service updates, patient service messages, or other healthcare-related communications.

Message and data rates may apply. You may opt out of text messaging by following the instructions provided in the message, such as replying STOP where applicable.

Please understand that standard SMS text messaging may not be fully secure. For this reason, Carepoint Medical Solutions will make reasonable efforts to limit sensitive information in text messages and may direct patients to a secure communication method when appropriate.

No mobile opt-in or text message consent will be shared with third parties for marketing purposes.

Business Associates and Vendors

Carepoint Medical Solutions may work with vendors, service providers, and business associates that perform services on our behalf. These organizations may support activities such as billing, communications, technology services, patient engagement, compliance, records management, or other operational services.

When these organizations have access to protected health information, they are expected to use, disclose, and safeguard such information only as permitted by law and contract.

Questions or Complaints

If you have questions about this Notice, your privacy rights, or how your information is handled, please contact Carepoint Medical Solutions’ designated privacy contact.

If you believe your privacy rights have been violated, you may file a complaint with Carepoint Medical Solutions. You may also have the right to file a complaint with the appropriate government agency.

Carepoint Medical Solutions will not retaliate against you for filing a complaint.